At Pure-tibetan, we aim to offer you the best shipping option. Every day, we deliver to hundreds of customers, ensuring that we provide the very highest levels of responsiveness to you at all times.


  1. Does Pure-tibetan ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

  • Philippines
  • Indonesia
  • Cuba
  • Iran
  • Sudan
  • Syria


  1. How much does shipping cost?

You can enjoy free shipping on orders over US$69  (Free Product is not included). Otherwise, it costs US$6.

The shipping cost of the Free Product is not deductible. (If you place order over $69, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!


  1. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays and any unforeseen circumstances)

    Processing Time: 2-5 business days

    Standard Shipping Time: 10-20 business days

    For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues. 


  1. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at
    Please allow 1-2 business days for tracking information to be available.


  1. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at We’ll either resent a new one to you or give you a full refund.

Warning icon Due to the impact of COVID-19, your order may take longer than usual to ship. We are doing our best to counter this and would like to stress that delays, while unavoidable, are still rare.

We are also taking all the necessary actions to ensure the health and safety of our community near & far.

Facebook: @Pure-tibetan